Terms & Conditions
Terms and Conditions
Monorim (UK), ("Monorim", "We" and/ or "US") sells products to you when shop at the website Monorim (the "Website") subject to the terms and conditions set out on this page. Please read these terms and conditions carefully before using the Website.
For safety and security, each customer can create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Monorim. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Monorim will not be held responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Monorim cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, Monorim may have to limit the number of products available for purchase. Monorim reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at any time prior to shipping; please contact us on contact@Monorim.com.
Shipping and Delivery
Shipping times displayed on Monorim refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Monorim's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Monorim cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
Customers are responsible for providing complete and accurate shipping addresses. Monorim cannot make changes to your shipping address once a package has been shipped, and Monorim is not liable for packages lost due to incomplete or inaccurate addresses.
Monorim cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws.
All orders reported as "delivered" by shipping companies are considered delivered. Monorim cannot be made liable of non-delivery in this case. If a delivery fails for any reason and the address sent to be the correct address as provided by the customer, Monorim cannot be held liable if a package is returned and the delivery service must be therefore contacted by the customer.
Whatever the customer orders are what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
Disclaimer of Liability
After the purchase, wether due to the customer’s use or to an incident, in the unfortunate case of a flat tire, of an electric breakdown, of a problem with the brakes, the horn, headlight, tires, connectivity or battery and battery equipment, Monorim is not to be held responsible and there will be no after-sales service to provide free repairs. Priced repairs will be managed by Monorim at the request of the customer but no warranty covers defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. No warranty covers cosmetic or incidental damages or damage caused by unauthorised alteration, modification or repair of the product. Finally, in case of an accident with the electric scooter, Monorim is not to be held responsible either.
Caution disclaimer : Please make sure to always wear a helmet and pads when using any equipment purchased on Monorim. Electric scooters - must only be used on private property. Use of this product on public highways is illegal and could lead to prosecution. By purchasing this product you confirm you understand this advice. Never use any equipment on or near roads.
Prices and availability of items are subject to change without notice.
Although Monorim will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behaviour towards our Customer Service Team members.
Unacceptable behaviour directed towards Customer Service staff or Monorim may, for example, include any of the following:
- Aggressive, abusive and threatening behaviour. Examples include: All direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
-Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
-Excessive number of complaints compared to the total purchase value history.
For such behaviour, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behaviour.
Monorim reserves the right to no longer accept orders from the customer in the future without further notice.
Conditions of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Monorim and are protected by international copyright laws.
License and Site Access
Monorim grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Monorim.
Monorim Marketing Correspondence
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.